Privacy

Amica / Feltworks would like to take this opportunity to assure you that we
are fully committed to protecting your privacy and security.

Your Personal Information:


In order to process your order and to provide you with the best possible level of service, we need to collect some information about you.  Your name, telephone number, invoice and delivery address. 
We will never collect sensitive information about you.  We will never trade, sell or forward any information to a third party.  No credit card details are stored by us.


Terms and Conditions

By purchasing goods from Amica /Feltworks you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.These terms describe the basis for purchase by you and sale by us of the products described on this web site:

Contract

The contract for the sale and purchase of the Goods.

Delivery Area

We deliver to all of the UK. For deliveries outside the UK please contact us.

Details of the order

The quantity, quality and description of the Goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the UK and your credit or account card is authorised for the transaction. The
Goods that can be ordered via our Web Site are available for sale outside the
UK please call for details. All items should be ordered in pack quantities or we reserve the right to amend to the nearest multiple.  


Postage and Packaging

Postage and Packaging ischarged on all orders unless otherwise stated

Delivery

We will deliver the Goods to the address you specify for delivery in your order.
We will aim to deliver the Goods by the date quoted for delivery but delivery
times are not guaranteed. If delivery is delayed due to any cause beyond our
reasonable control or if we have experienced an unusually high demand for an
item, we will email you with a revised delivery date or the option to cancel
your order. If something you’ve ordered is not in stock, we will offer you the
option of either:s ending you the items we do have, and despatching the missing
item(s) later,or delaying your order until all items are available.


Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Returns

If you decide to return an item to Amica during your legally entitled 7 day ‘cooling off’ period, we will accept the return of unwanted goods and will refund the full price
(excluding postage charges) as long as they are returned to us within seven days of delivery and in the original packaging and in re-saleable condition.

If you are however returning the items because they are damaged, faulty or in any way defective then Amica will refund the delivery and return fee on receipt of the goods.

Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible. It is always in the customer's interest to retain proof of postage as they are responsible for the goods until they arrive at Amica premises.

All returns should be sent to:

Amica Accessories,
Unit A, Basement Storage Yard,
Clifton Down Shopping Centre,
Alma Vale Road,
Bristol
BS8 2NN


Our Responsibility

Amica / Feltworks cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any
disruption to our service. We’ve tried to make sure the photographs of our products are as accurate as possible. However differences in the colour performance of computer monitors may mean some of the colours of products supplied may vary slightly from what’s shown. As our products are handmade there may also be some slight variation in colours and shades.


VAT

Retail site: all prices shown include VAT


All copyright, design rights, images and intellectual property
rights existing in our designs and products on our website are and will remain
the property of amica accessories Ltd and felt-works. We will treat any infringement
of these rights seriously.